Privacy Policy
- We collect what we need to run the Service: your email, your phone number, your content, and your usage and payments.
- To open a new account we ask for a photo of both sides of a government-issued ID. Only our account reviewers see it, and we never send it to another company.
- On Froyla CloneVoice we keep a log of what each signed-in user does, for security and to handle disputes.
- We do not sell your personal information, and we do not run advertising or tracking cookies.
- Your text and images are sent to AI and payment companies so your videos can be made. Card numbers go only to Stripe.
- You can delete your videos yourself, and ask us to delete your account.
1. Who we are
Froyla runs Froyla Video Creation Studio at video.froyla.com and Froyla CloneVoice at clonevoice.froyla.com, which share one account (together, the "Service"), from San Jose, California, USA. This policy explains how we handle your personal information. It goes with our Terms and Conditions. Contact: Elisdacom@gmail.com.
2. What we collect
| What | Why we need it |
|---|---|
| Your email address and a sign-in code we send you | To create your account and sign you in. We keep a record of the code only as long as it is valid. |
| Your phone number, with its country code, given when you create the account | To check that the account belongs to a real person, and to contact you about your account. |
| A photo of both sides of a government-issued ID (such as a driving licence, passport or national ID card), given when you create the account | To check who is opening the account before we approve it, and to prevent fraud and misuse, such as copying someone's voice or face without permission. We use it only to review your account. |
| Account review records: whether your account is waiting, approved or not approved, when, and who decided | To run the account review and to show who made each decision. |
| Froyla CloneVoice activity log: each page you open and action you take while signed in on CloneVoice, with the time, the result, your IP address, and when you sign up, sign in, upload your ID or sign out | To keep the Service secure, investigate misuse of cloned voices, and answer questions or disputes about your account. |
| Brand details: business name, website, description, colours, contact details you enter | To write captions and scripts for you and to use in your videos. |
| Your content: photos, logos, videos, sounds, text, prompts, templates, translations, the videos made, and their captions | To make, edit, store and show your videos. This can include faces and voices you choose to upload. |
| Credit and payment records: plans bought, credit held and used, Stripe payment references | To keep your balance correct and to show your history. We do not receive or store card numbers. |
| Usage and technical data: requests to the Service, the time, your IP address and browser type in our server logs, and one sign-in cookie | To keep the Service secure, find faults, and prevent misuse. |
| Your agreement to the Terms: your email, the version and the time | To show that you agreed before a video was made. |
3. How we use it
- To provide the Service: make and edit videos, translate text, send you sign-in codes, and take payment.
- To keep the Service safe, enforce our Terms, and stop abuse.
- To review each new account: a person on our team, or a reviewer we have authorised, looks at your email, phone number and ID photos and approves the account or does not. We email you either way.
- To talk to you about your account or a problem you report.
- To meet legal duties, such as tax and accounting records.
We do not use your photos, videos or text to train our own AI models, and we do not sell your personal information.
5. How long we keep it
- Videos you make and videos you upload are deleted 30 days after they were made or uploaded. Published videos are kept while they are published. Audio files in My audio are kept until you delete them.
- Your account, brand details, templates and balance are kept until you ask us to delete your account.
- Payment and credit records are kept as long as accounting and tax rules require.
- Server logs are kept for a short time for security and fault-finding.
- Your phone number, ID photos, account review records and CloneVoice activity log are kept until your account is deleted. You can ask us to delete your account at any time, including an account we did not approve.
6. How we protect it
The Service uses HTTPS. Your sign-in cookie cannot be read by page scripts, and we store only a scrambled form of your session token. Our own API keys are stored encrypted. ID photos are kept in a locked folder on our server that no web address can reach; each one is saved again when uploaded, which removes hidden photo details such as location, and reviewers can see them only after signing in. Files are kept in private folders and are shared only through signed, expiring links or because you published them. No system is perfectly secure, so use a strong email password and sign out on shared devices.
8. Your choices and rights
- You can see and delete your videos, uploads, audio and templates yourself, and sign out of every device from your dashboard.
- You can ask us for a copy of your personal information (including your ID photos and your CloneVoice activity log), to correct it, or to delete your account and its content. Email Elisdacom@gmail.com from the address on your account.
- If you live in California, you have rights to know, delete and correct your personal information, and not to be treated differently for using them. We do not sell or share personal information for advertising.
- If you live in India, the European Union, the United Kingdom or elsewhere with similar laws, you have the access, correction and deletion rights those laws give you. Use the same email to ask.
We will answer within a reasonable time. We may ask you to prove the request is yours.
9. Children
The Service is for people aged 18 and over. We do not knowingly collect information from children. Do not upload images or voices of children unless you are their parent or guardian or have that person's permission. If you think a child's information was added by mistake, contact us and we will remove it.
10. Where information is processed
Our servers and the companies named above may be in the United States and other countries. By using the Service you understand that your information can be processed there.
11. Changes to this policy
We may update this policy. The version and date are at the top. When it changes in a way that matters, we will ask you to read and agree again before you create another video.
12. Contact
Privacy questions or requests: Elisdacom@gmail.com, +1 949 500 4623, or the contact page. See also the Terms and Conditions.